Terms & Conditions
Click here to view our Privacy Policy.

Valid as of February 22, 2010.

THIS WEB SITE IS INTENDED FOR VIEWING WITHIN THE UNITED STATES WILL ONLY BE CONSTRUED AND EVALUATED ACCORDING TO UNITED STATES LAW.

Use of this Site Signifies your Agreement to the Terms and Conditions.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

By using this site, you signify your consent to these terms and conditions. If you do not agree to these terms and conditions, please do not use the site.

The opinions and conclusions expressed on this site are those of the authors alone.

EDU-STEPS, INC. encourages parents to consult with educators and other professionals who know the child before determining whether the child has a reading difficulty and if so how it should be addressed.

EDU-STEPS, INC. provides lists of books, resources, and links to other web sites for the user's convenience. Listing of materials and resources on this web site should not be construed or interpreted as an endorsement by EDU-STEPS, INC. The inclusion of links is not intended to endorse any views expressed on these outside sites, or the organizations sponsoring the sites. EDU-STEPS, INC. does not control or guarantee the quality of this outside information.

EDU-STEPS, INC. reserves the right to delete messages from the bulletin boards because of offensive language or for any other reason. However, EDU-STEPS, INC. cannot verify the identity or good faith of those who post messages and EDU-STEPS, INC. does not necessarily endorse any of the opinions expressed on any of the bulletin boards.
The following rules govern the use by you of EDU-STEPS, INC.  The rules set forth herein apply to all materials, online communications, and other information that is or becomes available on EDU-STEPS, INC. (collectively, "Information"). BY SIGNING ON AND USING EDU-STEPS, INC., YOU SPECIFICALLY AGREE TO ABIDE BY THESE RULES AND ANY MODIFICATIONS THERETO.

1. Personal Uses Permitted
No material from EDU-STEPS, INC. or any web site owned, operated, licensed, or controlled by EDU-STEPS, INC. may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright and other proprietary notices. Modification of the materials or use of the materials for any other purpose, WITHOUT THE PRIOR WRITTEN CONSENT OF EDU-STEPS, INC., is a violation of EDU-STEPS, INC.'s copyright and other proprietary rights. For purposes of this Agreement, the use of any such material on any other web site or networked computer environment is prohibited. All trademarks, servicemarks, and trade names are proprietary to the EDU-STEPS, INC.

2. User's Obligation to Abide By Applicable Law
In connection with the use of EDU-STEPS, INC., you shall abide by all applicable federal, state, or local laws, including those to such areas as libel, slander, defamation, trade libel, product disparagement, harassment, invasion of privacy, tort, obscenity, indecency, and copyright or trademark infringement ("Applicable Law"). The Information available on EDU-STEPS, INC. may include intellectual property that is protected under the copyright, trademark, and other intellectual property laws of the United States and/or other countries ("Intellectual Property Laws"). Such Intellectual Property Laws generally prohibit the unauthorized reproduction, distribution or exhibition of all text, photographic and graphic (art and electronic) images, music, sound samplings and other protected materials. The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties.

3. Disclosure of Online Communications
You are cautioned that any online communications may not be fully confidential. In addition, you should be aware that federal postal regulations do not protect electronic mail. You should be aware that some administrative personnel of EDU-STEPS, INC. may, in the course of their regular duties, have access to communications for technical or operational purposes. EDU-STEPS, INC. may also disclose any communications to the extent permitted or required by law.

4. Prohibition Against Rogue Programming
You shall not post, transmit, or make available in any way through EDU-STEPS, INC. any software or other materials which contain a computer virus, trojan horse, timebomb, worm, or other rogue programming ("Rogue Programming"). EDU-STEPS, INC. has no obligation to detect the presence of any Rogue Programming. Any downloading of software or other materials or any other use of the Information on EDU-STEPS, INC. is at your risk, and you are advised to take adequate precautions to minimize any loss to your system caused by Rogue Programming, including use of anti-virus programs and proper backup of files.

5. Disclaimer of Warranties
EDU-STEPS, INC. IS PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE, NONINFRINGEMENT, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. EDU-STEPS, INC. DOES NOT WARRANT THAT ANY INFORMATION IS COMPLETE OR ACCURATE, THAT EDU-STEPS, INC. WILL BE UNINTERRUPTED OR ERROR FREE OR THAT ANY INFORMATION IS FREE OF ROGUE PROGRAMMING.

6. Limitation of Damages
UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL EDU-STEPS, INC. BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES THAT MAY RESULT FROM THE USE OR INABILITY TO USE EDU-STEPS, INC., INCLUDING WITHOUT LIMITATION USE OF OR RELIANCE ON INFORMATION AVAILABLE ON EDU-STEPS, INC., INTERRUPTIONS, ERRORS, DEFECTS, MISTAKES, OMISSIONS, DELETIONS OF FILES, DELAYS IN OPERATION OR TRANSMISSION, NONDELIVERY OF INFORMATION, DISCLOSURE OF COMMUNICATIONS, OR ANY OTHER FAILURE OF PERFORMANCE.

7. Release and Indemnity
YOU HEREBY RELEASE AND WAIVE ANY AND ALL CLAIMS AND/OR LIABILITY AGAINST EDU-STEPS, INC. ARISING FROM OR IN CONNECTION WITH YOUR USE OF EDU-STEPS, INC.. YOU ALSO AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS EDU-STEPS, INC. FROM AND AGAINST ANY AND ALL CLAIMS OR LIABILITY, INCLUDING COSTS AND ATTORNEYS FEES, ARISING FROM OR IN CONNECTION WITH YOUR USE OF EDU-STEPS, INC. OR FAILURE TO ABIDE BY APPLICABLE LAW.

8. Ordering
All prices are subject to change without notice.

Money-back Guarantee
We proudly stand behind our programs. We're so confident you'll be satisfied that we offer a money-back guarantee on all products distributed by Edu-Steps, Inc. You have 30 days to review your product. If, for any reason, you are not satisfied with the product within that 30-day period and you find that the order does not meet your needs, please contact us at 1-480-570-3888 or email questions@edu-steps.com for full details.  Proof of purchase is required for a refund.

We will provide return shipping information and obtain your purchase information to ensure that your account is credited properly. All returns must be in new and undamaged condition to avoid being charged a restocking fee. Customers pay for return shipping unless it is an exchange for a faulty product

Order Online
Follow the onscreen instructions to proceed through the checkout process. Once you click "Place Order," your order will be submitted. A Thank You page will confirm receipt of your order. Print a copy of this page for your records, as it contains your order number. You will receive an e-mail confirming receipt of your order shortly after your order has been submitted. If an order confirmation does not arrive within 24 hours of submission, please call us at 1-480-570-3888 for further assistance. Once you have clicked "Place Order," you may not cancel or modify your order.
If you have any questions or concerns when placing an order, please call us at 1-480-570-3888.

Secure Checkout
We protect the security of the credit card information you provide online by using Secure Sockets Layer (SSL) software, which encrypts information you input into our shopping cart during transmission to our servers and is stored in secure locations. Of course, we do transmit the entire credit card number to the appropriate credit card company during order processing. Please understand that no security system is impenetrable. We cannot guarantee the security of the Web site or of any information that is transmitted to us over the Internet. See our Priacy Policy for more information.

Shipping Information
We do not accept orders with a different shipping address from the billing address different from the shipping address. Please allow an order processing time of up to 7 business days. Total delivery time is processing time plus shipping time. We do not deliver to PO boxes.

Order Review
Review your shipping address and order details. Then, click "Continue," which will take you to the Billing Information screen.

Payment Information
Enter your entire credit card information as it appears on your credit card.

Billing Information
Enter your billing information as it appears on your credit card statement. For your security, your billing name and address must match that of the credit card used for payment. Your credit card will not be accepted without the appropriate billing address. Once you've entered your payment and billing information, click the Place Order button. Your credit card will be billed when your order ships.

Thank You page
After completing the checkout process, a Thank You page will be generated with your order number, and information about your order. Please print this page and keep it for your records. If you need to contact Customer Service, please call 1-480-570-3888 and have the order number from the Thank You page ready.

Payment Methods and Terms
We accept payment by credit card and debit card only. The following credit cards types are accepted:
Visa
MasterCard
American Express
Discover
We accept debit cards with a Visa or MasterCard logo.
Important information: For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. Your credit card will be billed when your order ships.

Can I pay with a check or money order? No.

Do you accept purchase orders? Yes. Please contact Customer Service at 1-480-570-3888 or email to questions@edu-steps.com for purchase order processing.

Sales Tax
In accordance with applicable state and local laws, we are required to charge sales tax in Arizona. Edu-Steps, Inc. does not benefit from the collection of sales tax, and we remit all taxes collected directly to the appropriate taxing jurisdiction. As a general rule, it is the laws of the state of delivery that determine whether sales tax will be due on your transaction. The appropriate tax amount will be displayed at checkout.

Sales tax is charged, on both merchandise and related shipping and processing charges, for orders delivered to addresses within the following states:
AZ

For orders delivered to addresses within the following states, be advised that, because our shipping and processing charge is a combined charge, this charge is subject to sales tax in many states where a separately stated shipping charge might normally be nontaxable.
AZ

Order Confirmation
After your order is placed, you will be e-mailed an order confirmation.
Order by Phone or Fax
Order by Phone please contact our customer service center M-F 9am-5pm PST 1-480-570-3888
Order by Fax 1-602-795-6837


Return Policy
We proudly stand behind our programs. We're so confident you'll be satisfied that we offer a money-back guarantee on all products distributed by Edu-Steps, Inc. You have 30 days to review your product. If, for any reason, you are not satisfied with the product within that 30-day period and you find that the order does not meet your needs, please contact us at 1-480-570-3888 or email questions@edu-steps.com for full details.  Proof of purchase is required for a refund.

We will provide return shipping information and obtain your purchase information to ensure that your account is credited properly. All returns must be in new and undamaged condition to avoid being charged a restocking fee. Customers pay for return shipping unless it is an exchange for a faulty product


Damaged Goods
If your order was damaged during shipment by the carrier, save the box and the merchandise and notify us immediately at 1-480-570-3888 or email questions@edu-steps.com. Please include your order number for faster service. Proof of purchase is required.

Order Cancellations
Occasionally, orders are cancelled by our system for various reasons.  Some reasons are:
Item(s) became unavailable
We were unable to process the payment information received
We cannot ship to the address provided
A duplicate order was placed
If you have any questions, please call customer service at 1-480-570-3888 or email questions@edu-steps.com.

Costs and Delivery Schedule
Please allow an order processing time of up to 7 business days. Total delivery time is processing time plus shipping time. We offer UPS for all U.S. orders within the 48 contiguous states.  For orders outside the U.S. please contact Customer Service at 1-480-570-3888 or email questions@edu-steps.com (we do not ship to P.O. boxes).
Standard shipping and processing charges are 7% of the total cost of your order, with a minimum of $15.00 per order.

Shipping Terms and Restrictions
Orders are processed, shipped, and delivered on business days only (Monday through Friday, excluding major holidays). Shipping and handling will be added to all orders based on shipping by ground to locations in the Continental U.S. Shipping to Alaska and Hawaii via USPS Priority. Please allow an order processing time of up to 7 business days. Total delivery time is processing time plus shipping time. You may specify if you wish to receive your order more rapidly and we will e-mail the shipping cost to you for your approval before shipping.  For specific rates, contact Customer Service by phone 1-480-570-3888 or email questions@edu-steps.com.
We cannot use a third-party shipping service, nor can we charge shipping to a third-party account. Please contact Customer Service at 1-480-570-3888 or email questions@edu-steps.com if you have questions about shipping or special handling requirements.

Shipping to a Third Party
We do not accept orders with a different shipping address from the billing address different from the shipping address.
Please allow an order processing time of up to 7 business days. Total delivery time is processing time plus shipping time.

Maximum Purchase Policy
For customers placing an order over $1,000, including school and library orders, please call our customer service at 1-480-570-3888 or email questions@edu-steps.com.

9. Modifications
These rules may be modified by EDU-STEPS, INC. from time to time and such modifications will be binding on you when placed online.

Copyright © 2008 Patricia Doran, M.Ed. and EDU-STEPS, INC.
All rights reserved.

Permission is granted to download materials from this Web site for your informational and personal (i.e., non-commercial) use only, and is limited to one copy.

Any other reproduction or editing by any means, mechanical or electronic, without the express written permission of EDU-STEPS, INC., is strictly prohibited.

You may refer to the URL of this Web site without limitation, but you may not link to this Web site without the prior written approval of EDU-STEPS, INC.